Complaints
If something has not gone the way it should, come to us. We arranged the specialist and we remain responsible for how the job was managed.
How to raise a complaint
Call 07494 659857 or email info@motorstead.co.uk. Please include your registration, the approximate date of the work and a description of the problem.
What happens next
- We acknowledge your complaint and confirm what we have understood.
- We look into it with the specialist who carried out the work.
- We come back to you with our findings and what we propose to do.
We aim to acknowledge complaints promptly and to keep you updated while we look into them.
Your rights
Nothing in our process affects your statutory rights. Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, and goods must be of satisfactory quality, fit for purpose and as described.
If you paid by card or through finance, you may also have rights through that provider.
If we cannot resolve matters between us, you can seek independent advice from Citizens Advice, or from an alternative dispute resolution provider where one applies to the work in question.